Welcome back to the Lead The Way video series, presented by Landscapes Golf Management (LGM). In this video, Christian Jewel, the Assistant General Manager at Platteview Golf Club, shares tips on the importance of employee-member relations.
The first tip emphasizes stepping outside of the comfort zone by making members feel welcome and engaging in simple conversations about their day or experiences at the club. The second tip encourages employees to go the extra mile, such as opening doors for members, to create positive gestures that leave a lasting impression. The third tip focuses on social media engagement, suggesting the use of platforms like Instagram, Facebook, TikTok, etc., to share photos and videos of the club. The video also mentions involving members in this process, allowing them to post their own content with the chance to win a gift card, creating a win-win situation for both the club and its members.
